pinas77 Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register and use pinas77, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines, all of which are required during the registration process. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos, which is needed to process deposits and withdrawals securely. When you use our platform — whether browsing slots, placing sports bets, or accessing promotions — we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall mobile experience for members across the Philippines. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used exclusively to operate, maintain, and improve the pinas77 platform for members in the Philippines, and is never used for purposes beyond what is described in this policy. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible Filipino members aged 21 and above can access the platform. Financial data is used solely to process your deposits and withdrawals in Philippine pesos, detect and prevent fraudulent transactions, and comply with applicable financial regulations. Technical and session data is used to keep the platform secure, troubleshoot issues, optimise performance on mobile devices, and understand how members navigate the site so we can make meaningful improvements. We may use your contact details to send you important account notifications — such as transaction confirmations, security alerts, or updates to our terms and policies — but we will not send unsolicited marketing messages without your explicit consent. Where you have opted in to receive promotional communications, we may inform you about active offers on the Promotion page, but you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

pinas77 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is an absolute commitment we make to every Filipino member on our platform. We share your data only with carefully selected third-party service providers who assist us in operating the platform, and only to the extent strictly necessary for them to perform their specific function. These providers include payment processors who handle your Philippine peso transactions, identity verification services who confirm your eligibility to use the platform, and technical infrastructure providers who host and secure our systems. All third-party providers are bound by strict data processing agreements that prohibit them from using your information for any purpose other than the service they provide to pinas77. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with anti-money laundering obligations or a valid legal order. In the event that pinas77 undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, but only under conditions that maintain the same level of protection described in this policy. We will notify you of any such change that materially affects how your data is handled.

We retain your personal information for as long as your pinas77 account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations in the Philippines. Account registration data, transaction records, and identity verification documents are typically retained for a minimum of five years following account closure, as required by applicable Philippine financial regulations and anti-money laundering rules. Technical logs and session data are retained for shorter periods — generally between 90 days and 12 months — depending on the specific type of data and its operational purpose. If you request the closure of your account, we will cease active processing of your data for platform purposes, but will retain the minimum information required by law for the applicable retention period. Once the retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary, and we apply the same security standards to stored data as we do to data that is actively in use. If you have questions about how long specific types of your data are kept, you can raise this through the FAQ help centre.

As a member of pinas77 based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding in line with the Philippine Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you and to receive a copy of it in a commonly used format upon request. You have the right to correct any inaccurate or incomplete information in your account, and we encourage you to keep your details up to date through your account settings or by contacting our support team. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above. You also have the right to object to or restrict certain types of processing — for example, if you believe your data is being used in a way that is inconsistent with this policy. If you have provided consent for a specific use of your data, such as receiving promotional communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team through the FAQ help centre, and we will respond to your request within a reasonable timeframe in accordance with applicable law.

Protecting the personal and financial information of our Filipino members is a core operational priority at pinas77, and we implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is protected using industry-standard encryption protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to member data within our organisation is strictly limited to personnel who need it to perform their specific job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments of our systems and work with our third-party infrastructure providers to ensure that the environments where your data is stored meet recognised security standards. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and will take immediate steps to contain and remediate the incident. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and we encourage you to take your own steps — such as using a strong, unique password and logging out of your account on shared devices — to help keep your account safe. If you suspect any unauthorised access to your pinas77 account, please report it immediately through the FAQ help centre so we can act quickly.

pinas77 may update this Privacy Policy from time to time to reflect changes in our platform features, applicable Philippine regulations, or industry best practices, and the most current version will always be published on this page with the date of last update noted at the top. When we make significant changes to how we collect or use your personal data, we will make reasonable efforts to notify registered members — for example, through an account notification or a prominent notice on the platform. Continued use of pinas77 after a policy update constitutes your acceptance of the revised terms; if you do not agree with any changes, you should stop using the platform and contact our support team to request account closure. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. This policy is written in Philippine English and the English-language version is the authoritative version in the event of any translation discrepancy. For any questions or concerns about this Privacy Policy or how your data is handled, please visit the FAQ help centre where our support team is available to assist Filipino members.